FAQ
Refund & Replacement Policies
If you received an item that is damaged or faulty, we will happily replace it at no additional cost to you. Please contact us within 48 hours of receiving your order.
GrintaGym does not accept returns or exchanges—once an item has been received, it cannot be returned. We can only offer replacements at no additional cost if your case falls under the criteria below:
- Items are faulty—damaged, broken, or soiled upon arrival.
- Parcels that are lost in transit.
We do not accept returns or refunds if you change your mind after receiving your order.
Note: GrintaGym is not liable for lost or misrouted parcels. Please make sure all the information you provide is correct before submitting your order to prevent losses in transit or other mishaps.
Cancellations
You may request a cancellation within 24 hours of purchase. After that, you'll receive a partial refund, as we will have already started the shipping process. Please be sure to thoroughly read our product descriptions and processing times before ordering.
How do I track my package?
You can check the status of your order at any time here: www.usps.com. You can also reach our customer support team at grintagym.support@gmail.com with any questions.
How long does it take for an order to arrive?
Once shipped, your order will arrive within 7 to 16 business days within the United States, depending on customs clearance times and because we ship from multiple overseas warehouses. We do not ship to P.O. box addresses. You'll receive an email confirmation once your order has shipped. Feel free to email us to check on your order status—we're happy to help.
Email: grintagym.support@gmail.com (we reply within 24–48 hours)