Refund Policy
If you received an item that is damaged or faulty, we will happily replace it at no additional cost to you. Please contact us within 48 hours of receiving your order.
Our store does not accept returns or exchanges—once an item has been received, it cannot be returned. We can only offer replacements at no additional cost if your case falls under the criteria below:
- Items are faulty—damaged, broken, or soiled upon arrival.
- Parcels lost in transit.
Note: GRINTAGYM is not liable for lost or misrouted parcels. Please make sure all the information you provide is correct before submitting your order to prevent losses in transit or other mishaps.
If you have other concerns, please contact our Customer Service via email (grintagym.support@gmail.com) or by submitting a ticket at our website: https://grintagym.com
Return-to-Sender Packages
GRINTAGYM is not liable for packages returned to sender. Customers are advised to carefully enter the correct address, or the package may not be delivered.
Once an item is received back at our warehouse, we can repack, relabel, and reship it—however, this requires an additional cost, usually around half the order total. Please double-check the information you provide. If you believe you entered a wrong address, contact us immediately so we can correct it.
Cancellation Policy
Can I cancel my order? Yes. Cancellations must be requested within 24 hours of placing the order. Send us an email within that window explaining why you'd like to cancel.
We do not accept cancellations outside the 24-hour window or cancellations based on Standard Shipping times. Our Standard Shipping timeframes are listed in each product's description, so please review them before placing an order.
All refunds are processed within 24–48 hours before funds reflect in your bank account.
Please do not send your item back to the manufacturer. Instead, email us with your concern and attach a photo of the item showing the size tag and its original packaging, within 48 hours of receiving your order, to request a replacement or refund.
Note: Our team will inspect and verify the photo(s) before issuing a replacement. GRINTAGYM reserves the right to refuse a replacement or refund if the request does not meet the above criteria.
Late or Missing Refunds
If you haven't received your refund yet, please check your bank account again and contact your credit card company—it can take some time before a refund is officially posted. If you've done this and still haven't received your refund, please contact us by submitting a ticket at https://grintagym.com
Sale Items
Only regular-priced items are eligible for a refund. Sale items cannot be refunded or returned.